Shipping policy
Shipping Policy
Effective Date: July 22, 2026
Thank you for shopping at Trop Aquarium. We are committed to providing FREE shipping on all eligible orders within the United States while ensuring fast, reliable order processing and delivery. Please review our shipping policy for details about order processing, shipping times, tracking, and delivery.
Shipping Destination
We currently offer FREE Standard Shipping to all 50 U.S. states.
At this time, we do not offer international shipping.
Free Shipping
Trop Aquarium proudly offers FREE Standard Shipping on all eligible orders within the United States.
There are no hidden shipping fees for eligible orders. If any shipping restrictions apply to a specific product or destination, they will be clearly displayed during checkout before you complete your purchase.
Order Cut-Off Time
Order Cut-Off Time: 5:00 PM Pacific Standard Time (PST), Monday – Saturday
Business Hours:
Monday – Saturday: 10:00 AM – 5:00 PM (GMT-08:00) (PST).
Sunday : Closed
- Orders placed before 5:00 PM PST will begin processing on the same business day.
- Orders placed after 5:00 PM PST, on Sunday, or on U.S. public holidays will begin processing on the next business day.
Order Processing Time
- Processing Time: 1–2 Business Days
- Processing begins after your payment has been successfully received and verified.
- During peak shopping seasons, holidays, or promotional events, processing times may be slightly extended. If your order experiences a significant delay, we will notify you by email.
Estimated Shipping & Delivery Time
| Shipping Method | Estimated Delivery Time |
|---|---|
| Order Processing | 1–2 Business Days |
| FREE Standard Shipping | 3–5Business Days |
| Estimated Total Delivery | 4–7Business Days |
Delivery estimates begin once your order has been shipped.
Business Hours:
Monday – Saturday: 10:00 AM – 5:00 PM (GMT-08:00) (PST).
Sunday : Closed
Please note that delivery times are estimates and may vary due to weather conditions, carrier operations, holidays, or other circumstances beyond our control.
Order Tracking
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number (when available).
Please allow 24–48 hours for tracking information to become available after the carrier scans your package.
Shipping Address
Please verify that your shipping address is complete and accurate before placing your order.
Trop Aquarium is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
Lost, Delayed, or Damaged Shipments
If your package is delayed, lost during transit, or arrives damaged, please contact our customer support team as soon as possible.
To help us investigate the issue, please provide:
- Your order number
- Photos of the package or damaged product (if applicable)
- A brief description of the issue
We will work with the shipping carrier to assist in resolving the matter as quickly as possible.
Order Changes & Cancellation
If you need to modify or cancel your order, please contact us immediately.
Orders that have already entered processing or have been shipped may no longer be eligible for modification or cancellation.
Contact Information
Store Name: Trop Aquarium
Address: 3125 E Tropicana Ave D, Las Vegas, NV 89121, United States
Email: info@tropaquarium.us
Phone : +1 702-458-2981
Business Hours:
Monday – Saturday: 10:00 AM – 5:00 PM (GMT-08:00) (PST).
Sunday : Closed
Response Time: We respond within 24 hours.
Thank you for choosing Trop Aquarium. We appreciate your trust and are committed to providing quality aquarium products, FREE U.S. shipping, secure shopping, and dependable customer service.