Return And Refund Policy

Effective Date: July 22, 2026

Return Window

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with this Refund Policy and applicable U.S. consumer protection laws.

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it.
• Returned in its original packaging with all included accessories and components.
• Accompanied by the receipt or proof of purchase.
• Returned in resalable condition.

How to Initiate a Return

To start a return, please contact our Customer Support team by email:

Email: info@tropaquarium.us

Return requests must be approved before sending your item.

Return Mailing Address:

Trop Aquarium
Address: 3125 E Tropicana Ave D, Las Vegas, NV 89121, United States

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect item was received.
• No restocking fees will be charged.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Photos of the item and packaging (if applicable)

We will review your request and work with you to provide an appropriate solution.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Clearance or final sale items
• Personalized or custom-made products
• Products damaged due to misuse, improper installation, or normal wear and tear

Exchanges

If you would like a different item, we recommend returning the original product (if eligible) and placing a new order after your return has been approved.

Lost Packages

If your package is lost during transit, please contact us.

If the shipping carrier confirms the package is lost, we will work with you to provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

If tracking shows that your package has not been delivered after 10 days from shipment, our customer support team will investigate the issue with the shipping carrier before processing an approved resolution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 10 business days have passed since your refund was approved and you have not received your refund, please contact us at:

Email: info@tropaquarium.us

Method & Fees

• Return Method: By Mail
• Return Window: 30 Days
• Restocking Fee: None
• Refund Processing Time: Within 10 Business Days after return approval
• Return Shipping Cost: Paid by the customer unless the item is defective, damaged, or an incorrect item was received

Order Cancellations

Orders may be canceled within 24 hours of purchase at no additional charge.

Once an order has entered processing or has been shipped, it can no longer be canceled. If you no longer want the item after it has shipped, you may request a return in accordance with this Refund Policy.

Contact information

Store Name: Trop Aquarium
Address: 3125 E Tropicana Ave D, Las Vegas, NV 89121, United States
Email: info@tropaquarium.us
Phone : +1 702-458-2981

Business Hours: 
                Monday – Saturday: 10:00 AM – 5:00 PM (GMT-08:00) (PST).
                Sunday : Closed
Response Time: We respond within 24 hours.