Frequently Asked Questions

Have a question? We've answered some of the most common questions about shopping with Trop Aquarium. If you need further assistance, our Customer Support team is always happy to help.

Ordering

How do I place an order?

Simply browse our website, add your desired products to the shopping cart, and proceed to checkout. After your payment is successfully completed, you'll receive an order confirmation by email.

Can I change or cancel my order?

Yes. Orders may be changed or canceled within 24 hours of purchase, provided they have not entered processing. Once an order has been processed or shipped, it can no longer be modified or canceled.

How will I know my order has been confirmed?

After your order is placed, you'll receive a confirmation email with your order details. If you don't receive it, please check your spam or junk folder or contact us for assistance.

Shipping & Delivery

Do you offer free shipping?

Yes! We provide FREE Standard Shipping on eligible orders delivered within the United States.

Where do you ship?

We currently ship to all 50 U.S. states. At this time, we do not offer international shipping.

What is your order cut-off time?

Our daily order cut-off time is 5:00 PM Pacific Standard Time (PST), Monday to Saturday.

Orders placed after the cut-off time, on Sundays, or on U.S. holidays will begin processing on the next business day.

How long does shipping take?

• Order Processing: 1–2 Business Days
• Standard Shipping: 3–5 Business Days

Estimated Total Delivery: 4-7 Business Days

Delivery times are estimates and may vary depending on the shipping carrier and destination.

For more info - Shipping policy

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to become active.

For more info- Order Tracking

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date your order is delivered.

Returned items must be unused, in their original condition, and include all original packaging and proof of purchase.

How long does it take to receive my refund?

Approved refunds are processed within 10 business days to your original payment method.

Please note that banks and credit card providers may require additional processing time before the refund appears in your account.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

What should I do if my item arrives damaged?

Please contact us within 7 days of delivery and include your order number along with photos of the damaged product and packaging. We'll work quickly to resolve the issue.


For more info - Return and Refund Policy 

Payments

Which payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• Discover
• JCB
• Diners Club
• American Express (AMEX)

All payments are securely processed to help protect your personal and payment information.


For more info- Payment policy

Products

Are your aquarium decorations safe for fish?

Our aquarium decorations are intended for aquarium use. Please follow the care and usage instructions provided on each product page before placing items in your aquarium.

Are your artificial plants suitable for freshwater and saltwater aquariums?

Many of our artificial aquarium plants and decorations are suitable for both freshwater and saltwater aquariums. Please refer to the product description for specific compatibility.

How quickly do you respond to inquiries?

Our Customer Support team responds to most emails within 24 hours during normal business days.

Contact information

Store Name: Trop Aquarium
Address: 3125 E Tropicana Ave D, Las Vegas, NV 89121, United States
Email: info@tropaquarium.us
Phone : +1 702-458-2981

Business Hours: 
                Monday – Saturday: 10:00 AM – 5:00 PM (GMT-08:00) (PST).
                Sunday : Closed
Response Time: We respond within 24 hours.