FAQ

Frequently Asked Questions

Have a question? We've answered some of the most common questions about shopping with Trop Aquarium. If you need further assistance, our Customer Support team is always happy to help.

Ordering

How do I place an order?

Simply browse our website, add your desired products to the shopping cart, and proceed to checkout. After your payment is successfully completed, you'll receive an order confirmation by email.

Can I change or cancel my order?

Yes. Orders may be changed or canceled within 24 hours of purchase, provided they have not entered processing. Once an order has been processed or shipped, it can no longer be modified or canceled.

How will I know my order has been confirmed?

After your order is placed, you'll receive a confirmation email with your order details. If you don't receive it, please check your spam or junk folder or contact us for assistance.

Shipping & Delivery

Do you offer free shipping?

Yes! We provide FREE Standard Shipping on eligible orders within the United States.

Where do you ship?

We currently ship to all 50 U.S. states. At this time, we do not offer international shipping.

What is your order cut-off time?

Our daily order cut-off time is 3:00 PM (PST) (Monday–Saturday).

How long does shipping take?

  • Processing Time: 1–2 Business Days
  • Standard Shipping: 3–5Business Days
  • Estimated Total Delivery: 4–7Business Days


For more information - Read Our Shipping Policy

Can I track my order?

Yes. Once your order has shipped, we'll send you a tracking number by email.

For more information - Read Order Tracking

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for eligible items.

How long does it take to receive my refund?

Approved refunds are processed within 10 business days after your returned item has been received and inspected.

Who pays for return shipping?

Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

For more information - Read Return and Refund Policy

Payments

Which payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • Discover
  • JCB
  • Diners Club
  • American Express (AMEX)

All payments are processed securely.

For more information - Read Our Payment Policy

Customer Support

Store Name: Trop Aquarium
Address: 3125 E Tropicana Ave D, Las Vegas, NV 89121, United States
Email: info@tropaquarium.us
Phone : +1 702-458-2981
Business Hours:
Monday – Saturday : 10:00 AM – 5:00 PM (GMT-08:00) (PST).
                    Sunday : Closed
Response Time: We respond within 24 hours.